Terms and Conditions

Cancellation and missed session policy 

If you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 7 days. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. When booking your first appointment you will be asked for your credit/debit card details which will be held for deposit purposes. No money will be charged to your card unless you miss your session or cancel under the conditions stated above. You will be given as much advance notice as possible in terms of holidays or needing to cancel your appointment for any other reason. 


Confidentiality is an essential aspect of counselling and psychotherapy. It contributes greatly to the client’s sense of safety and is one of the things that make the therapeutic relationship different from any other. Counselling and psychotherapy encourages clients to be as open and honest about themselves as possible and inevitably involves clients discussing personal experiences and sensitive information with their therapist. Therefore, it is of paramount importance that the client can trust that what they are disclosing about themselves will remain confidential. 

Harley Street Psychotherapy holds all records securely and will ensure the utmost confidentiality in the treatment of any information held about its clients, in line with the Code of Ethics of the United Kingdom Council for Psychotherapy and the Data Protection Act 1998. 

All information will be kept confidential unless the client and therapist agree together to discuss something with a third party. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed with you beforehand. 

Anti-discrimination policy 

Harley Street Psychotherapy is strongly committed to anti-discrimination. It values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief. 

Code of ethics 

Pete Kerridge is a member of the British Association for Counselling and Psychotherapy and is registered with the United Kingdom Council for Psychotherapy. He abides by their codes of ethics and is subject to their complaints procedure. Please click on the following links for full details. BACP ethical framework for good practice in counselling and UKCP Code of Ethics.


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